Need help paying an Arizona electric bill?

1. Contact the company on your bill

A payment extension gives you more time. A payment arrangement divides an existing balance into installments. Ask what you would owe each month, including new electricity charges, before accepting a plan.

Another utility or a cooperative? Use the customer-service number printed on your bill and ask about its own options. These four companies do not cover every Arizona address.

Contacts and guidance checked September 4, 2026. Your provider must confirm your account status, available terms and any applicable disconnection protections; this guide does not determine them.

2. Check LIHEAP and Power AZ

LIHEAP helps eligible households with heating and cooling costs. Power AZ extends assistance to households above LIHEAP's income limit. Arizona DES screens one combined application for both. Check the current household-size and income rules on the DES program page; receiving help is not guaranteed.

Start online through the application link on that DES page, or use its paper-application instructions. For application help, call 866-494-1981 or find a local office in the DES Community Action Agency directory.

Gather these before applying

• Your current utility bill and any disconnection notice.
• Photo identification and requested citizenship or immigration documents.
• Income records. DES may use existing records for households receiving its Nutrition or Cash Assistance benefits.

DES lists these documents in its application instructions. Submit them to the official program or assisting agency, not to AZ Energy Hub.

Prepaid service or an urgent notice? Tell DES or your assisting agency what notice you received and how much prepaid energy remains. Its crisis-assistance guidance sets additional conditions and requires verification. Ask which route applies instead of assuming a regular application will address an urgent deadline.

3. Leave the call with a specific next step

These are our suggested questions, not a promise of what a provider will offer. Keep the answers with your bill:

• “What is overdue, and what new charges are also due?”
• “What must I pay, by which date, to keep or restore service?”
• “Can you offer an extension or installments? What is the total monthly payment?”
• “If I apply for assistance, do you need a confirmation from the agency? Is there any hold on my account, and when does it end?”
• “If I cannot afford that amount, which counselor or local agency should I contact next?”

Write down the date, reference number, payment dates and next contact. If you are sent to an agency, confirm that it serves your address and ask what documents or appointment it needs.

Common questions

After the immediate bill is addressed

For a later review of flexible appliance timing, use the APS hours guide or SRP plan checker. Those tools cannot repay an overdue balance or establish assistance eligibility. Our source ledger records this guide's official references and check date.